Diagnostics Service

 The first part of every recovery is diagnostics which will determine the state of the storage device. 

Diagnostics let us know if a Basic Recovery or if a more Advanced Recovery will be required.

Since recovery may not be possible we charge an upfront, non-refundable diagnostic fee that must be included when sending in your storage device or prepaid in advance.  This fee covers the costs associated with diagnostics.

If recovery is possible then the appropriate recovery fee will be assessed based on the type of storage device.. 

If you do not wish to proceed with recovery, we can return your storage device to you or we can destroy the storage device at no additional cost to you.